THE NEW STRATEGIC PLAN 2024-2028
Strategic Plan
2019-2022 2024-2028
Activities Plan
The ACPUA Plan of Activities, approved annually by the Board of Directors, indicates the activities to be carried out by the Agency, which are framed within the Strategic Plan.
The Agency has its own economic resources to carry out this Plan of Activities. Access detailed information on the evolution of the budget of the ACPUA.
Annual Reports
The annual activity reports give an account of the activities carried out by ACPUA during the year as planned in the corresponding Activity Plan. These reports are approved by the Board of Directors prior to publication.
Service Charter
SERVICE CHARTER
(Updated in 2022)
Level of compliance in 2024 (Spanish)
HISTORICAL
Level of compliance in 2023 (Spanish)
Level of compliance in 2022 (Spanish)
Level of compliance in 2021 (Spanish)
Level of compliance in 2020 (Spanish)
Level of compliance in 2019 (Spanish)
Level of compliance in 2018 (Spanish)
Level of compliance in 2017 (Spanish)
Level of compliance in 2016 (Spanish)
Level of compliance in 2015 (Spanish)
Level of compliance in 2014 (Spanish)
IQAS / SGIC
| QUALITY MANUAL | PROCESSES MAP | STAFF TRAINING PLAN |
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STRATEGIC PROCESSES:
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OPERATIONAL PROCESSES:
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SUPPORT PROCESSES:
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Internal advisory committee
2019-2022
